Unlimited Local & Long Distance Plans
Can you tell me more about
IDT’s Unlimited Local & Long Distance
IDT’s Unlimited Local & Long Distance
package is only $44.95 a month and allows you
to place as many local, in-state, and state-to-state
long distance calls as you want! This plan also
includes popular free features such as Caller
ID, Call Waiting, Speed Calling, 3-Way Calling
and more! The IDT Unlimited Local & 3.9¢
Long Distance plan is only $33.95 a month and
allows you to place as many local, in-state calls
as you like and you pay only 3.9¢ a minute
for state-to-state long distance calls. This plan
also includes popular free features such as Caller
ID, Call Waiting, Anonymous Call Rejection and
more! And, with 30 second increments, not rounded
up to the next minute like other phone companies,
you’ll pay the same low, long distance rates,
all day, everyday. Select the plan that meets
your calling needs.
are only two types of calls, local and long
there are four (not including international):
local calls, state-to-state long distance calls,
in-state long distance calls, and calls that
go beyond your local calling area but don't
go far enough to be considered long distance.When
you choose IDT as your long distance carrier
we will handle both your state-to-state and
in-state long distance calls. You may choose
another carrier for "Regional Toll"
or "Local Toll" calls (calls that
stay within your state that are not considered
long distance). These calls can be handled by
your local phone company or, if you prefer,
by IDT. To find out what IDT would charge to
handle these calls, and how to make the switch
to IDT, just call IDT Customer Service at: 1-800-889-9126.
Can I take Unlimited Local
Calling without taking Long Distance?
does not sell "local only" service.
With our unlimited local and 3.9 cent plan, you only pay for the calls that you make. You may not need the
service today, but you may need in the future
and knowing it's already there is a plus!
Can I add an additional
line to my Plan?
Once you select one of IDT’s Unlimited
Local Plans, you can add IDT service to your
other phone lines for just $26.95 a month during
the online sign-up process. You get unlimited
local calling, and usage-based regional and
long distance. What is an Inside
Wire Maintenance Plan?
Do I need one?
are responsible for the cost of repairs to your
inside wire. For only $3.95 per month, per line,
IDT Inside Wire Maintenance service covers the
diagnosis and repair of the inside telephone
wires and jacks that provide dial tone services.
With this service, you will not have to pay
any labor or material charges if you need a
telephone technician to make repairs covered
by the plan. This plan will go into effect 30
days after your IDT telephone service has been
established.If you live in an apartment building,
dorm, co-op, nursing home, or other group living
facility, contact your landlord or manager to
Service Related Questions
About Joining IDT
Can I manage my account
course! IDT's is a free service that allows
you to track most calls, review statements and
make online payments. You can also contact IDT
Customer Service directly from the Account Center.Is
it safe to send my confidential information
over the Internet? Absolutely! IDT has taken
steps to ensure that your credit card or other
sensitive information is not sent unprotected
over the Internet. Through the use of a security
protocol known as Secure Sockets Layer (SSL),
we encrypt your information prior to transmission
over the Internet so it can't be read by anyone
else as the information travels from your computer
Is there a switching fee
if I change to IDT?
IDT does not charge a fee when switching local
service. A fee may apply when switching your
local or long distance carriers by your current
local provider. Fees, if any, vary by territory
and can be verified by your provider.
Can I keep my current phone
Switching to IDT's Unlimited Local and Long
Distance Service does not affect your current
phone number or disrupt your service in any
I'd like to change my
phone number. Can you do this for me?
you'd like to change your phone number, call
your local service provider. When you receive
your new phone number, just call IDT Customer
Service at 1-800-889-9126, and we can switch
your phone service over to IDT. It’s that
My local service provider
is also my cable company. Can I still switch
You need to determine if the phone service is
digital (through the cable) or analog (through
a standard phone jack).
If it's analog, just call an IDT Customer Service
Representative at 1-800-889-9126 to help you
make the switch to IDT, or .
If it's digital, and through a cable wire instead
of a standard phone wire, we currently do not
have the capability to provide service on that
Why is there a block on
automatically blocks calls from third parties
including adult lines, chat rooms and horoscopes.IDT
has had a great amount of exposure and fraud
by not blocking 900/970 calls, so it has become
a mandatory part of all sales. IDT cannot remove
Do you offer call-blocking
options such as: block *69 (Return Call), *66
(Repeat Call), DA Completion, Collect Calls,
Third Party Billing calls.
In addition, you may add any number of free
call blocking options at the time of sign-up.
If you want to change any of your blocking options
after the initial sign-up, contact IDT Customer
Service at 1-800-889-9126; you will be charged
a request fee of $4.95.
My phone is disconnected.
Can you switch my service to IDT?
cannot activate disconnected phone lines at
this time. Call your current local service provider
and have your phone line reconnected. Once it's
connected, you can transfer to IDT by calling
1-800-889-9126 or sign up online.
Billing & Surcharge
What are the advantages
of IDT Online Billing?
Online Billing gives you better access to your
bill and more control over your account. It's
easy, convenient, secure - and 100% online.
Is IDT Online Billing
At IDT, we understand that security and privacy
are important to you, so we've taken steps to
ensure that your checking account number, credit
card number, or other sensitive information
is never sent unprotected over the Internet.
Through the use of a security protocol known
as Secure Sockets Layer (SSL), we encrypt your
order information prior to transmission over
the Internet so it can't be read in transit.
Your name, address, payment information - anything
about your account - cannot be read by anyone
else as the information travels from your computer
to our network. Look for the lock in the lower
left corner of your browser window. In a secure
area this will be closed.
What can I expect to see
on my first bill?
bills are simple. You'll see two line items:
1) the monthly service charge if applicable
for your phone service and 2) the taxes and
surcharges.Like other phone companies, IDT bills
for its services one month in advance for the
first full month. These charges will be prorated
from the date your service was first activated,
so your first bill may be higher than your subsequent
bills. These charges will be clearly identified.
After the first bill, future bills will only
include charges for one full month.Taxes and
surcharges include FCC mandated charges like
the Universal Service Fund and the FCC Subscriber
Line Charge. Depending on where you live, other
taxes and/or surcharges may apply. These should
be similar to what you've seen on phone bills
from your previous service provider.
What is the National Carrier
IDT is required to pay several federal charges based on your interstate and international usage. We have grouped this together under one charge, the National Carrier Charge, to keep it simple. Except for the service plans listed below in this section, the National Carrier Charge is 8.5% (6.99% in New York) of your state-to-state charges, international charges and your monthly fee combined. For subscribers’ receiving IDT’s “America Unlimited”, “America Choice” and/or “Additional Line” Service Plans, the National Carrier Charge is $2.47 per line. The NCC is a standard usage charge associated with the Company's service and is not a government-mandated charge or tax.
What is the Local Number
Number Portability is a service that allows
customers to keep their telephone numbers even
if they switch to another telephone service
provider. The Federal Communications Commission
(FCC) allows telephone companies to recover
the cost of upgrading their system to provide
What is the Telecommunications
Telecommunications Relay Service Fund (TRS Fund)
charge supports the service that enables speaking
and/or hearing-impaired individuals to communicate
over the telephone network. Under Title IV of
the Americans with Disabilities Act (ADA), all
telephone companies must provide relay services
free of charge to users either directly or through
state programs throughout the 50 states, the
District of Columbia, Puerto Rico, and all of
the U.S. territories. This charge varies by
state and is also known as the Telecommunications
Access System Act Surcharge or as compliance
with the Americans With Disabilities Act.
What is the Subscriber Line
is a fee that the Federal Communications Commission
(FCC) allows local phone companies to charge
to recover a portion of the costs of completing
long distance calls on their local networks.
Who can I call if I feel
my utilities credit check is incorrect?
you feel that your credit profile was incorrect,
call Equifax at 1-800-685-1111. They will be
able to answer questions regarding your credit.